OMNI PRIVACY NOTICE 

(Les Ambassadeurs Club Limited & Les Ambassadeurs Online Limited) 

The proprietor and owner of Les Ambassadeurs Club is Les Ambassadeurs Club Limited (“LAC”). The operator of Les Ambassadeurs Online is Les Ambassadeurs Online Limited (“LAO”).

Together these entities are referred to as “Les A”, “we”, “our” or “us”.

This Privacy Notice explains how we collect, use, store and share personal data when individuals:

Members are also subject to the applicable Club Rules and/or Terms and Conditions.

Company Numbers: Les Ambassadeurs Club Limited – 02708889

Les Ambassadeurs Online Limited – 11183191

Both entities are licensed and regulated by the UK Gambling Commission and hold land-based and remote operating licences.

ICO Registration Numbers:

Les Ambassadeurs Club Limited – Z5542615

Les Ambassadeurs Online Limited – ZA796398

We comply with the UK GDPR, the Data Protection Act 2018 and any successor legislation. Personal Data means any information relating to an identified or identifiable individual.

Certain types of personal data are classified as special category data under UK GDPR.

These include: 

Biometric data may be processed for the purpose of uniquely identifying individuals when entering the Club or accessing secure areas.

This processing may involve facial recognition or other biometric verification systems used to confirm identity, protect customers and staff, and prevent unauthorised access.

Biometric processing is undertaken where necessary for reasons of substantial public interest, including the prevention or detection of unlawful acts, regulatory compliance and the protection of customers and staff.

Our websites use cookies. Cookies are small files exchanged between your device and our servers.

Cookies enable us to:

Essential cookies are necessary for the operation of the website and cannot be disabled. Other cookies may be managed through browser settings or cookie preference tools.

Member & Guest Data

Name; date of birth; identity documentation; gender; nationality; biometric data; address; email contact; telephone contact; visits; interactions with us including emails and phone calls.

Safer Gambling / Social Responsibility

Gaming history; gaming behaviour monitoring; SENSE enrolment and departure information; GAMSTOP data where applicable; safer gambling interactions; mental health information disclosed during support interactions.

Finance & Due Diligence

Financial transaction history; winnings; invoices; payment records; bank details; card details; debt information; affordability history; third-party affordability checks; adverse media checks; source of wealth and funds; occupation or employment details; lifestyle indicators; family or political connections where relevant to regulatory checks.

Gaming History

Club visits; online gaming activity; gaming transactions; disputes; gaming behaviour monitoring.

Complaints & Issues

Complaints, disputes and evidence of unlawful activity.

AV Recordings

CCTV recordings; facial recognition systems; security monitoring; telephone recordings where customers contact our staff.

CCTV cameras, facial recognition systems and other monitoring technologies operate throughout the Club premises and certain surrounding areas including entrances and exits.

Monitoring is used for:

Monitoring systems may operate continuously while premises are open and operational.

CCTV recordings are normally retained for approximately **31 days**, after which they are automatically overwritten or deleted.

Where footage is required for the investigation of incidents, disputes, criminal activity, regulatory enquiries or legal proceedings, relevant recordings may be securely retained for a longer period. In such circumstances, recordings may be retained for **up to five years** where necessary for evidential, regulatory or legal purposes.

Where necessary recordings may be disclosed to:

We process personal data under several lawful bases including: 

Legal Obligation Where processing is required by law including under the Proceeds of Crime Act 2002, the Money Laundering Regulations and the Gambling Act 2005.

Contract

Where processing is necessary to provide membership services or gaming services.

Consent

Where individuals consent to receive marketing communications.

Legitimate Interests

Where processing is necessary to protect the security of our premises, detect fraud or maintain business operations.

As a licensed gambling operator we must conduct customer due diligence checks.

These checks may include searches against:

These checks may involve automated comparison of personal data against third-party databases to verify identity and assess financial risk.

Third-party due diligence providers are required to process personal data only in accordance with our instructions and applicable data protection laws.

Where customers interact with both Les Ambassadeurs Club and Les Ambassadeurs Online, certain information may be shared between LAC and LAO to support integrated services.

Examples include:

Information sharing is undertaken to: 

Personal data may be processed within the United Kingdom or the European Economic Area.

Where information is transferred outside these jurisdictions, we apply safeguards including:

Individuals have rights under UK data protection legislation including:

Personal data may be shared with:

We do not sell personal data to third parties for marketing purposes. 

Personal data is retained in accordance with regulatory obligations and operational requirements. Certain records may be retained longer where required for investigations or legal proceedings. 

This Privacy Notice may be updated from time to time to reflect regulatory changes or operational developments. Members will normally be notified of material updates.

Data Protection Officer

Email: DPO@Ambassadeurs.com

Individuals may also contact the Information Commissioner’s Office for independent advice regarding data protection rights.