Omni Membership Terms and Conditions

*IMPORTANT INFORMATION*

Everything contained in these Terms (see section 1.2 below for how “Terms” is defined) is important and should be read by you, but we would like to draw your attention in particular to the following sections in these General T&Cs (“General T&Cs” is defined in section 1.2 below) and the important terms and conditions that they contain. It is important that you read the sections themselves and not rely on the short summaries below:

• By registering for/applying to open an Account (defined in section 4.1 below) and/or accessing or using any part of the Services (defined in section 1.1 below) you are entering into a legally binding contract. That contract is between you and us and it incorporates all the terms, conditions, rules and documents forming the “Terms” (explained and defined in section 1.2 below). Please read section 1 carefully.

• You must be aged at least 18 for use of our online or club services and meet certain other eligibility criteria and requirements to register for an Account and use the Services. Please read section 4 carefully.

• We will need to complete our Verification Checks (defined in section 6 below) before you can do certain things in connection with your Account. We may also run Verification Checks on an ongoing basis after your Account has been opened. If we’re unable to complete our Verification Checks to our reasonable satisfaction, we will have the right to suspend and, ultimately, to close your Account, and we may pass on any necessary information to the relevant authorities. Please read section 6 carefully.

• You may only register for one Account. If we discover that you have opened and/or operated more than one Account (which we call a “Duplicate Account”), we will have certain rights, including the right to close your Duplicate Account(s) (and in some circumstances your original Account too) and to void Gambling Transaction (defined in section 4.1 below), Promotions (defined in section 1.b) below) and/or winnings. Please read section 7 carefully.

• Withdrawing your funds. You will usually be able to withdraw your available balance at any time, but there are certain circumstances in which we will be entitled to delay or withhold withdrawals. Please read section 10 carefully.

• Errors, Malfunctions, and Interruptions. If any part of the Services suffers an Error, Malfunction, or Interruption (as each of those terms are defined in section 12 below) we have certain rights including (but not limited to) the right to suspend the affected event/market while we investigate and/or void affected Gambling Transactions. This includes circumstances where the problem is not obvious to you or us and is only discovered by us when we check /or verify the result of a Gambling Transaction and/or gameplay retrospectively. Please read section 12 carefully.

• We will not tolerate fraudulent activity, cheating or any other “Prohibited Activities” (defined in section 16 below). If you do any of these things, we will have certain rights, including the right to suspend and, ultimately, close your Account, to void relevant Gambling Transactions and/or to withhold funds (including winnings). Please read sections 16 and17 carefully.

• In certain circumstances, our liability to you is limited or excluded. When you access and use the Services, it is important that you understand what we are liable for, when limits to our liability will apply (and what those limits are), and what we are not liable for. It is also important that you understand that we will not be liable to you under these Terms, and nor do we owe you/ a duty of care, in respect of our compliance or otherwise with any regulatory obligations that we may be under from time to time, including those relating to ‘safer gambling’, ‘social responsibility’ or similar. Please read 13 section carefully.

• Your obligation to compensate us. You may be required to compensate us if we suffer losses because you have engaged in a Prohibited Activity. Please read section 14 carefully.

• We may sometimes take actions in relation to your Account for legal and/or regulatory reasons including where required to do so by the terms of our licence and/or a regulatory authority. These actions include running certain Verification Checks, restricting/closing your Account, and preventing you from taking up Promotions and/or completing Promotions. Please read sections 6, 17.4, and 18 carefully.

1.1. When you register for or apply to open an Account (defined in section 4.1 below) and/or use or access any of the gaming and/or gambling products or services (together the “Services”) that we may offer:

a) on the website, www.lclubonline.com and any associated mobile application/s (together, the “Website”); and/or

b) in the “Les Ambassadeurs Club” casino, which is located at 5 & 6 Hamilton Place, London W1J 7ED (the “Club”),

you will be entering into a legally binding agreement with us. See section 2 below for information about who we are.

1.2. Not all of the terms and conditions that apply between you and us are set out in these General Terms and Conditions (the “General T&Cs”) – some of them are contained in separate documents in order to avoid these General T&Cs becoming too long. We cross-refer to these other documents and provide you with links to them below. They are still important terms which form part of the legal agreement between you and us, and you should read and understand them just like the rest of these General T&Cs. These cross-referenced terms which (together with these General T&Cs) form the binding agreement between you and us (which we refer to in this document as the/these “Terms”) include the following:

c) our “Rules”. When you use the Services, you agree to be bound by the applicable Service-specific Rules. These are set out on the relevant page where you place a bet or participate in the relevant Service/s.

d) our “Promotional Terms”, which apply in respect of any promotions, bonuses and special offers (together “Promotions”) that we may make available to you from time to time.

e) our “Les A Wallet Transfer Terms & Conditions”, which apply where you use the functionality that enable s transfers of funds between your Les Ambassadeurs Club account and your Les Ambassadeurs Online account.

If there is a conflict between these General T&Cs and any of the Rules and/or any Promotional Terms, the provisions of these General T&Cs will to that extent take precedence.

2.1 When you enter, access and/or wager:

a) in the Club, the Services are made available to you by Les Ambassadeurs Club Limited, a company with company number 02708889 and registered office at 5 Hamilton Place, London, W1J 7ED; and which is licensed and regulated by the Gambling Commission of Great Britain (“GCGB”) under licence number 2171; and

b) on the Website, the Services are made available to you by Les Ambassadeurs Online Limited, a company with company number 11183191 and registered office at 5 Hamilton Place, London, W1J 7ED; and which is licensed and regulated by the GCGB under licence number 57687.

2.2 Les Ambassadeurs Club Limited and Les Ambassadeurs Online Limited are sometimes referred to in these Terms by their individual names as defined above or (where they are referred to together) as “we”, “our” or “us”. Both companies are members of the same corporate group.

2.3 References in these Terms to “you” and “your” are to you, as an Account Holder (defined in section 4.1 below).

2.4 Please read these Terms carefully, as they form a legally binding contract between you and us and if you do not agree to be bound by them, please do not register/apply to open an Account, or access or use the Website, the Club, or our Services.

Changes to these Terms

3.1 These Terms may be varied by us at any time for a number of reasons, including in order to comply with applicable laws and regulation, to reflect changes to the Services, for security purposes, and/or to reflect changes to our business practices or operations.

3.2 Minor or insubstantial changes may be made at any time and will become effective immediately on posting to this (or any other relevant) page and accordingly you are advised to review the Terms on a regular basis. We will notify you in advance of any significant changes to the Terms, as follows:

• By email (to the email address registered on your Account);

• By a notice/pop up on the Website; and/or

• The next time you visit the Club.

3.3 If you do not accept any of these changes then you should stop using the Services, whether via the Website or in the Club. Your continued use of the Services constitutes acceptance of the changes. Any bets or wagers received but not settled prior to the introduction of the new Terms will be subject to the version of the Terms applicable at the time the bet or wager was received.

Changes to the Services

3.4 We may make changes to, or modify, correct, suspend, add to, remove from, or discontinue, any aspect of the Services (or any part of them) from time to time without liability to you.

Types of Account and Account Holder

4.1 To use the Services and to make any bets, wagers, stakes, and/or similar transactions whether via the Website and/or in the Club (together, “Gambling Transactions”), you must first register/apply for and be accepted for an Account with us:

• an “Account” means: an account held by an Account Holder (see the bullet below), using which the Account Holder can deposit funds, make Gambling Transactions, and withdraw funds – whether that’s via the Website and/or in the Club; and

• an “Account Holder” means: an individual who has successfully registered with/applied for an Account in the Club and/or via the Website.

4.2 An Account Holder might hold: (a) an online Account only; (b) an Account in the Club only; or (c) both types of Account. These Terms apply to all such categories of Account Holders (and Account Holder / Account will be construed accordingly and as applicable), save only where certain provisions are expressly stated as applying only to a particular category of Account Holder. For example, the rules set out in section 22 below are specific to the Club, so they only apply to Account Holders who hold Accounts in the Club (even if such Account Holders also hold an online Account).

4.3 For the avoidance of doubt, opening an online Account does not automatically entitle the Account Holder to hold an Account in the Club or to be a Member of the Club (see section 22 below for more information about becoming an Account Holder, and a Member, in the Club).

Account eligibility

4.4 To be eligible to open an Account with us and use the Services, you must meet all of the following criteria and by registering for an Account you promise to us that:

a) you have understood and agreed to these Terms (including any applicable Rules and/or other terms that may apply to you, as described in section 1.2 above);

b) you meet our minimum age requirements. This means:

• to use our Website and online Services: you are 18 years of age or older (or at least the minimum age for accessing gambling, if higher than 18 in the country in which you reside or from where you are accessing the Website); and

• to access the Club and use the in-Club Services: you are 18 years of age or older;

c) you understand that there is a risk of losing money by using our Services and you accept full responsibility for such losses;

d) you are not self-excluded from gambling (whether directly with us or any other operator or via a multi-operator scheme such as GAMSTOP or SENSE) and are not otherwise prohibited for any reason from gambling or from using the Services (see section 18 below for more information about our safer gambling tools);

e) you understand that our employees are not allowed to participate in the Services (whether in the Club and/or on the Website), and you confirm that you are not an employee of Les Ambassadeurs Club Limited or Les Ambassadeurs Online Limited;

f) you are acting solely on your own behalf in connection with your Account and your use of the Services (i.e., you are not acting on behalf of any other person or entity) and are using only your own funds;

g) all information which you give, or have given, to us during the Account registration process (or afterwards) is true, accurate, complete, and not misleading and will remain so at all times, and you will contact Customer Services immediately if such information changes (see section 24 below for how to get in touch);

h) the debit card and/or bank account details supplied by you during the Account registration process or subsequently are yours as the registered account holder and, in the case of a debit card, the relevant card has not been reported as lost or stolen;

i) you are not depositing funds originating from criminal or unlawful activities, and you are not otherwise conducting criminal or unlawful activities and/or intending to use the Account or the Services in connection with such activities;

j) you are not colluding, or attempting to collude, with any other player in the course of any game you play, or will play, on the Website or in the Club;

k) you are only using your Account and our Services for domestic and private use, and will not use them for any commercial, business or re-sale purpose;

l) You are responsible for complying with applicable laws in the country in which you reside or from where you are accessing the Services and (if you are an online Account Holder) will not access the Website or our online Services from a “Prohibited Jurisdiction” (see Annex A at the bottom of these General T&Cs for more information); and

m) have not previously had an Account with us (or any Member of our corporate group) which we (or that Member) have restricted or closed for any reason.

5.1 When registering an Account, you will be required to provide certain personal information, including your name, date and place of birth, nationality, address, telephone number and email address. All information supplied by you must be accurate, complete and not misleading in all respects. We will only use your personal information in accordance with our Privacy Policy.

5.2 By registering/applying for an Account, you promise and confirm to us that you meet the eligibility criteria in section 4 above and that all information you provide when registering for an Account (and subsequently) is complete, accurate, and not misleading.

5.3 We are not obliged to accept any registrations for an Account, whether online or in the Club.

5.4 Once your Account is opened and subject to these Terms:

a) Club: you will be able to enter and play in the Club with Les Ambassadeurs Club Limited using your Account; and

b) Website: your Account can be used to wager via the Website.

5.5 When you open an online Account via the Website, you will be required to choose a unique username and password (“Login Credentials”). You must keep your Login Credentials secure and confidential and not share them with anyone else. You must not allow any other person to use your Account.

5.6 You are responsible for all activity, including all Gambling Transactions, made via your Account and any other activities taking place on/via your Account where (for online activity) your Login Credentials have been entered correctly, or where (in the Club) your Account/Membership details have been correctly provided. You accept that any actions taken using your Account will be considered to have been taken by you and any Gambling Transactions entered into using your Account will be considered valid. We will not be liable if you disclose your Login Credentials or Membership details to someone else nor for the use of weak or obvious passwords.

5.7 You must keep your registration and Account details up-to-date – this applies both online and in the Club. If any of your Account details change you should notify us immediately, as failure to do so may result in Gambling Transactions being declined by your card provider. This can be done by contacting our Customer Services team (see section 24 below for how to get in touch) or our in-person customer services team in the Club. We are not responsible for Gambling Transactions which are declined as a result of incorrect details or where you have not notified us of any changes.

5.8 If you have an online Account and you forget your Login Credentials, or have reason to believe that someone else is aware of your Login Credentials, please contact our Customer Services team immediately (see section 24 below for how to get in touch) or our in-person customer services team in the Club.

5.9 If you share your computer with anyone under the age of 18, it is your responsibility to ensure that they do not access the Website or our Services. We recommend that you put in place filtering software. Companies that provide filtering software include:

• www.netnanny.com

• www.27labs.com

6.1 Whether you are applying/registering for an online Account, a Club Account, or both, we are required to undertake certain checks to comply with our legal and regulatory obligations – for example to verify your age, identity, address, location, financial circumstances, and the source of the funds you deposit and use – and we may also undertake other credit, fraud prevention and verification checks (together “Verification Checks”). We may ask you to provide various pieces of information and supporting documentation to enable us to carry out these Verification Checks, for example (but

without limitation) a copy of your passport, driving licence, birth certificate, financial statements, documents to support the expenditure on your Account, proof of address and/or any other documents / evidence that we may reasonably require.

6.2 By accepting these Terms, you agree that we and our trusted third parties are entitled to conduct such Verification Checks as we may reasonably require and/or are required of us under applicable laws or by regulatory authorities. You agree to provide us with any information we request in relation to such Verification Checks within the timescales we reasonably request.

6.3 Until such time as the relevant Verification Checks are completed to our reasonable satisfaction, and any requested information has been provided, we are entitled to decline to open an Account or to restrict your Account in any manner that we may reasonably deem appropriate, including by suspending your Account, preventing you from placing any Gambling Transactions or making withdrawals. Some of these Verification Checks may not be immediate and could lead to a suspension of your Account later. If our Verification Checks cannot be completed to our reasonable satisfaction, your Account will be suspended and, ultimately, may be permanently closed. In this event, we may also be required by applicable regulation and/or a relevant authority to withhold funds in your Account.

6.4 The ID verification required by us for our Verification Checks includes at a minimum:

a) photographic ID (a copy of your passport or driver’s licence showing your name and date of birth); and

b) proof of address (for example, a copy of a bank statement or utility bill that shows the name and address registered on your Account and is dated during the previous three months), together with such other information as we may reasonably require.

6.5 For source of funding/wealth, the information and/or documents that we would normally request include but are not limited to the following:

a) a copy of the front and the back of the payment card you have registered and used on your Account (you need only show the name, first six digits and last four digits and expiry date; all other details should be obscured); and/or

b) bank statements from the last 3 months; and/or

c) wage slips from the last 3 months; and/or

d) evidence of source of any other source of funds/wealth (e.g. property sale, inheritance, share sale, lottery win).

6.6 We may supply the information that you give us to authorised credit reference agencies, know your customer and/or fraud prevention agencies to confirm your identity, card details and source of wealth/funds. You agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or such third-party agencies. We may also share your information with our regulatory authorities. For further information on how your personal information will be processed please see our Privacy Policy.

6.7 If we discover (after you’ve opened an Account) that you are underage (see section 4.4b) above for our age requirements for the Website and the Club):

a) your Account will be closed;

b) any deposits you have made will be returned to you;

c) we will void all Gambling Transactions; and

d) we may make a report to the relevant regulatory or law enforcement authorities.

7.1 You may only open one Account. If we discover or have reason to believe that you have opened more than one online Account via the Website and/or more than one Account in the Club, each such additional Account will be classified as a “Duplicate Account”. We are entitled, in respect of each Duplicate Account:

a) to close such Duplicate Account leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all your Accounts);

b) to treat all Promotions and/or free bets using the Duplicate Account (and if applicable the original Account), and all winnings accrued from such Promotions and/or free bets, as void; and

c) to void all unsettled and/or future Gambling Transactions on the Duplicate Account (and all winnings accrued from such Gambling Transactions).

7.2 For the avoidance of doubt, you are permitted to hold one online Account via the Website and one Account in the Club at the same time.

8.1 If you have not:

a) logged into your online Account; or

b) visited the Club and used your Club Account,

in either case for a continuous period of 12 months, your Account will be deemed “Inactive”.

8.2 If the balance in your Account is zero at the time it is classified as Inactive, it will be closed and no fee will apply. However, if you have a positive balance in your Account, we will attempt to notify you using the details you provided during your registration process (or as later updated by you) and return the balance back to your last payment method used to deposit into your Account (where possible), except where these Terms entitle or require us to withhold payment.

8.3 If your Account remains Inactive then, after a minimum period of 30 days following our first attempt to notify you as described above and provided we’ve indicated so in the notification, we will start to deduct a monthly maintenance fee of £2.

8.4 We will continue to deduct this fee until the earlier of: (a) the balance of your Account reaching zero (at which time we will close your Account); (b) you withdrawing your balance in full; or (c) you ‘reactivating’ your Account by logging in.

8.5 You can ‘reactivate’ an Inactive Account by logging in to the Account.

9.1 Once your Account is opened, you may deposit funds as follows:

a) at the cash desk in the Club; or

b) via the Website, by clicking on the “deposit” button.

9.2 We offer several different methods for making a deposit or a withdrawal from an Account. These methods will be explained to you in the Club and displayed on the relevant page(s) of the Website.

9.3 If a card registered to your Account is lost or stolen then you should notify Customer Services immediately (see section 24 below for how to get in touch) or our in-person customer services team in the Club.

9.4 You may not use credit cards on the Website. If we discover that you are using a credit card then we will refund you the amounts deposited from that card which remain on your Account. Any winnings made from these Gambling Transactions will be reversed and you will not be entitled to receive them. We reserve the right to claim back any such Winnings that have been paid to you and/or deduct them from your Account balance.

9.5 You acknowledge and agree that your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any deposit or banking safeguards or other insurance system of any jurisdiction (including the Financial Services Compensation Scheme). Any monies deposited with us will not receive any interest.

9.6 Once your Account has been opened, you will be able to credit funds to it by requesting an electronic transfer of funds (minimum £10) using any of the means set out on the Website.

9.7 Each request made by you to deposit funds in your Account shall constitute a valid authorisation for us, or the relevant payment provider if applicable, to transfer the amount specified in your request to your Account.

9.8 If you are an online Account Holder, you may only have one debit card registered to such Account at any one time. If you are a Club Account Holder, no such restriction applies in connection with such Account.

9.9 You are responsible for paying any charges levied by the financial institution which issues your payment card.

9.10 We are entitled to check whether the funds that you have asked to be paid into your Account have been received via our bank or the relevant payment provider, which may be subject to approval procedures. Subject to any credit facility that may have been agreed by the Proprietor in connection with your Club Account (if applicable), only when your deposits are reconciled and cleared will your Account be credited with the funds.

9.11 Minimum deposit of £10.00 per transaction.

Protection of your funds

9.12 We are required under our licences from the GCGB to inform customers about what happens to funds which we hold on account for them in the event of our insolvency:

a) For online Account Holders: we hold customer funds separately from company funds in a mixture of bank accounts and in reserve funds which we hold with our payment processors. These funds are not protected in the event of insolvency. This meets the GCGB’s requirements for the segregation of customer funds for remote operators at the level: not protected – segregation of customer funds. See here for more information.

b) For Club Account Holders: we do not segregate customer funds from company funds. This meets the GCGB’s requirements for the segregation of customer funds for non-remote operators at the level: not protected – no segregation.

10.1 You may withdraw any cleared real money balance in your Account at any time, provided that:

(a) all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;

(b) we have completed our Verification Checks to our reasonable satisfaction (see section 6 above). Where we have requested information from you to carry out these Verification Checks, any delay in providing this information may cause delay when withdrawing funds;

(c) we are not required to withhold payments of your deposit and/or winnings by applicable law or regulation and/or have not been instructed to do so by a regulator; and

(d) there is currently no ongoing, or completed (save where completed and decided in your favour), investigation:

i. into an Error, Interruption or Malfunction (as those terms are defined in section 11.5 below) involving any aspect of the Services which you have used; or

ii. where we have reasonable grounds to believe you have engaged in a Prohibited Activity (defined in in section 16 below) which would entitle us to withhold funds in accordance with in section 17.5 below,

and in the case of (i) and (ii) above, you acknowledge and understand that, as we made clear in the “Important Information” section at the beginning of these General T&Cs, we are ultimately entitled to void any affected Gambling Transactions, withhold funds (including any winnings) and (in the case of illegal or Prohibited Activities) suspend and, ultimately, close your Account.

10.2 If you are an online Account Holder, and unless specifically authorised by us in writing, automatic maximum and minimum withdrawal amounts for single transactions from such online Account are set out below:

Minimum – £0.01

Maximum – £20,000

The minimum and maximum withdrawal amounts relate to a single withdrawal transaction. If you wish to withdraw more than the maximum withdrawal amount, you can either make multiple withdrawal transactions to reach the desired withdrawal amount, or

you can request the single withdrawal, and we aim to process that transaction within two banking days.

10.3 We do not charge withdrawal fees, but third party payment providers may do so..

10.4 We will pay funds to you using the payment method with which you originally deposited funds (unless we agree otherwise).

10.5 Unless agreed with you separately, we only accept payments, all Gambling Transactions will take place, and all Account balances will be displayed, in the currency that you select when you register your Account.

10.6 It is your responsibility to account to the relevant tax authorities for any winnings you receive. We are not liable to account to any tax authority for any of your personal taxes.

11.1 We may decline the whole or any part of any Gambling Transaction.

11.2 Gambling Transactions will not be permitted if there are insufficient funds in your Account.

11.3 Once a Gambling Transaction has been accepted by us, you cannot cancel the Gambling Transaction.

11.4 It is your responsibility to ensure that all details of the Gambling Transaction are correct.

11.5 With the exception of the live casino and dual play products, you acknowledge that a random number generator will determine the outcome of the Services (whether played on the Website or on any electronic gaming machine in in the Club). You further agree that, in the event of a conflict between the result that appears on the Website/machine in the Club/via any Software and the result that appears on the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the circumstances of your participation in gaming activity and the results of this participation.

12.1 We try to provide you with a high-quality betting and gaming platform, but we cannot guarantee that the Services will at all times perform correctly. Various kinds of mistakes and errors can occur – technical, human and otherwise – and you understand and agree that we can only provide the Services to you, and you must accept them, in the condition that we make them available from time to time.

12.2 In this section we set out a description of the things that can go wrong and the rights that we have in such events.

12.3 Below are some key definitions to help you understand this section:

A “Malfunction” refers to where an automated process fails to operate as designed or intended; for example where a piece of computer software or electronic gaming machine produces a deviation from its intended performance specifications or parameters, or where two pieces of software fail to interface or communicate with each other in the manner intended or designed, in either case so as to produce a result which is not the

result that was intended or designed. These malfunctions may or may not be apparent to us or to you and they may only come to light as and when settlement instructions, game outcomes, winnings or cashouts are investigated and analysed retrospectively. Examples of Malfunctions might include (but aren’t necessarily limited to) the following types of situations:

• a Malfunction in the software leads to an erroneous result being published on the screen within a game you are playing (for example, it shows a single win of £100,000 rather than £10);

• a Malfunction in the software leads to multiple results being published on the screen within a game you are playing (for example, it shows that you have won £100,000 and £10 (where £10 is the correct winnings);

• a Malfunction in the software results in you apparently winning the same jackpot multiple times.

An “Error” refers to a mistake or error that is not exclusively technical, for example the mistaken posting of incorrect odds, the offer of incorrect prices or terms for participation in a promotion or gambling opportunity. Errors can arise from human mistakes, administrative, operational or systems failures and combinations of all of these. For example (but without limitation), a bet might be offered mistakenly at a price that is substantially out of the market or a promotion designed to offer a £5 return might mistakenly advertise a £50 return or the pay-tables advertised for a product may mistakenly fail to reflect the true payment configuration of the product.

An “Interruption” refers to an interruption in a Gambling Transaction for any reason, for example an interruption caused by the failure of the internet or connectivity, or severe latency in communications, or technical failure due to some disaster or unforeseen event.

12.4 Where any of the above occur, we will deal with them as described below and it is important that you understand and agree to the following before you use the Services, as we made clear in the “Important Information” section at the top of these General T&Cs:

Malfunctions

12.5 If as a result of a Malfunction (whether arising on the Website or any electronic gaming machine in the Club) your Account is credited with winnings that you would not have received were it not for that Malfunction, we will have the right to void the relevant and any related Gambling Transaction(s) and withhold the relevant winnings. This applies even if the relevant gambling product or Promotion could have produced the same or similar amount of winnings without the intervention of the Malfunction and it applies whether the Malfunction was apparent to you or to us or not. If you have withdrawn any such winnings, you agree that you will pay them back to us as and when we ask you to.

12.6 Where any Malfunction is or becomes apparent or obvious to you or you suspect that a Malfunction may be occurring, you agree that you will immediately (a) stop your use of the relevant Service(s) and (b) report the issue to us (see section 24 below for how to get in touch) or notify our in-person customer services team in the Club.

Errors

12.7 If as a result of an Error (whether arising on the Website or any electronic gaming machine in the Club), your Account is credited with winnings that you would not have received were it not for that Error, we will have the right to void the relevant Gambling Transaction and withhold the relevant winnings. This applies even if the relevant aspect of the Services or Promotion could have produced the same or similar amount of winnings without the intervention of the Error and it applies whether the Error was apparent to you or to us or not. If you have withdrawn any such winnings credited as a result of an Error, you agree that you will pay them back to us as and when we ask you to.

12.8 Where any Error is or becomes apparent or obvious to you or you suspect that an Error may be occurring, you agree that you will immediately (a) stop your use of the relevant Service(s) and (b) report the issue to us (see section 24 below for how to get in touch) or notify our in-person customer services team in the Club.

Interruptions

12.9 Our priority is to ensure that we deal with Interruptions in a way that is fair and does not systematically disadvantage our customers.

12.10 In relation to betting: we are entitled to suspend betting markets, void Gambling Transactions and return stakes to customers.

12.11 In relation to gaming:

• where an Interruption occurs (whether on the Website or any electronic gaming machine in the Club) after we receive notification of your gamble and where you can have no further influence on the outcome of the event or gamble, the results of the gamble will stand;

• where an Interruption to a single-participant single stage event occurs before an outcome has been generated we will return your stake to your Account;

• for games where there are multiple stages or decision points we will take all reasonable steps to restore the game to its last known state prior to the Interruption to enable you to complete the game;

• for games with multiple participants (equal chance or otherwise) we will deal with these as seems fairest to us (acting reasonably) on a case-by-case basis; and

• for games that are progressive jackpots, progressive jackpot values will be restored to their pre-failure state to the extent it is within our control and not the games provider.

13.1 Nothing in these Terms affects or limits our liability for:

a) death or personal injury arising from our negligence;

b) fraud or fraudulent misrepresentation; or

c) any other liability which cannot be excluded or limited under applicable law including your statutory rights as a consumer.

13.2 Subject always to section 13.1 above, we will not be responsible to you or any third party for any damages, liabilities or losses which are deemed or alleged to have arisen out of or in connection with the Website, Club and/or Services, including arising from or in any way connected with:

a) losses that were not reasonably foreseeable. Loss or damage is reasonably foreseeable if either it is obvious that it will happen or if, at the time when you opened an Account with us or entered into any Gambling Transaction (as the case may be), both we and you knew it would be the likely result of a breach of contract by us;

b) any use by you of the Website, Club and/or Services, including your breach of these Terms including any Prohibited Activities on your part;

c) our closure, restriction, limitation, or suspension of your Account, or our taking of any other action, in accordance with these Terms.

d) your deliberate circumvention of any safer gambling measures in place (whether put in place by you or by us);

e) any Error, Malfunction or Interruption, or if for any reason the Services (or any part of them) are unavailable at any time or for any period;

f) your use of the Website, Software and/or Services for any commercial, business or re-sale purpose;

g) loss of profit, loss of business, business interruption, or loss of business opportunity;

h) any losses as a result of you making your Account or Account details available to another person or using a weak or obvious password;

i) any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control;

j) the accuracy, completeness or currency of any information or data provided by us or third parties (including but not limited to prices, runners, times, results, live scores or general statistics) via the Services; or

k) any damage to your equipment or any loss or corruption of data that results from your use of the Website or Services, except that if any defective digital content that we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation;

l) any incomplete, lost or delayed Gambling Transactions, other than to the extent caused by our failure to use reasonable care and skill.

13.3 As we made clear in the “Important Information” section at the top of these General T&Cs, we will not be liable to you under these Terms, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations that we may be under from time to time.

13.4 The Website and the Services (including all material and information displayed on or via the Website and the Services) are provided without any guarantees, conditions or warranties as to their accuracy. Where we provide links to other websites, we do so for information purposes only and your use of any such links at your own risk. We accept no responsibility for the content or use of any other websites or for the information contained on them. You are solely responsible for your use of any computers or devices and the internet to access and use the Website.

13.5 No warranty or representation, express or implied, is made as to the accuracy, timeliness, completeness or suitability of the information and materials made available via the Services nor as to the results obtained through their use. The information provided on the Website and/or in the Club is not intended to amount to advice or recommendations and is provided for information purposes only. No reliance shall be placed on such information when entering into a Gambling Transaction.

13.6 Subject always to section 13.1 above, and other than in relation to the payment of winnings or other sums lawfully and properly owing to you in accordance with (and subject to) these Terms, our liability to you under or in connection with these Terms shall not exceed the limits below:

a) in the case of any liability which relates to a specific Gambling Transaction, the value of the applicable stake made by in respect of such Gambling Transaction; or

b) five thousand pounds (£5,000) in respect of any other liability/ies to you (on an aggregate basis).

13.7 From time to time the Website, Club, and/or Services may be unavailable for use by you due to maintenance or alteration or for other reasons and we will not be liable to you in these circumstances. We may alter or amend the Services and/or undertake maintenance at any time or for any reason without liability to you.

14.1 You agree to compensate us (and our subsidiaries, employees, agents and/or partners) for any loss, damage, claims, liabilities, costs and expenses that may arise as a result of any Prohibited Activities undertaken or engaged in by you.

14.2 We may set off any positive balance on your Account – whether online and/or in the Club -against any amounts owed by you to us or any company within our corporate group. See also sections 22.38 to 22.40 for additional set-off and debt recovery rules relating to the Club.

If you wish to close your Account, please contact Customer Services (see section 24 below for how to get in touch) or our in-person customer services team in the Club.

16.1 You may only use the Services and your Account for lawful gambling purposes in accordance with these Terms. You must not engage in any activity which we define below as a “Prohibited Activity” and you acknowledge and understand that the consequences of you doing so will (depending on the specific circumstances) include the voiding of any relevant Gambling Transactions, the withholding of any attributable winnings, and the

suspension and/or closure of your Account. You may also be liable to compensate us for losses suffered by us as a result of you engaging in a Prohibited Activity (see section

13.7 above).

16.2 The following activities (including any attempt to engage in the following activities) are each defined as a “Prohibited Activity”:

a) if you become bankrupt;

b) if we discover, or have reasonable grounds to suspect, that you are engaging, or have engaged, in one or more of the following activities:

• cheating (including by counting cards or exploiting an Error, Malfunction or Interruption);

• colluding with others (including by working together to exploit a game or game fault, using “bots” or similar software, or manipulating our systems);

• fraudulent behaviour or criminal activity (including money laundering, unwarranted chargeback, stolen alternative payment methods, phishing, malware, hacking or other computer misuse);

c) if we receive a “charge back”, “denial”, “reversal” and/or “return” notification via a deposit mechanism used on your Account;

d) if you have dishonoured a cheque made payable to Les Ambassadeurs Club Limited and/or any associated or group company;

e) if we discover or have reason to believe that you are depositing or withdrawing money, or otherwise using the Services, without genuine play/wagering;

f) if you use the Website and/or the Services for any purpose which is illegal, fraudulent, abusive, obscene, discriminatory, dishonest or inappropriate, or commercially exploit information from the Website and/or the Services;

g) if you are located in a Prohibited Jurisdiction (the fact that the Website is accessible in a Prohibited Jurisdiction, or that the Website is provided in the official language of a Prohibited Jurisdiction, shall not be construed as condoning the use of the Website in such Prohibited Jurisdiction) including if you attempt to circumvent this restriction for example by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your identity, location, citizenship, or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in a Prohibited Jurisdiction;

h) If we discover or have reason to believe that you have deposited funds without the intention of using them in a Gambling Transaction.

i) if the name on your Account differs from the name on the payment method used to make deposits to your Account;

j) if you misuse any Promotions, including if we discover or have reason to believe that you are taking unfair advantage of, or are exploiting or manipulating, any Promotions or you otherwise breach the Promotional Terms;

k) if we dis/cover or have reason to believe that you have allowed or enabled someone else to use or access your Account;

l) if we discover or have reason to believe that you are depositing money into your Account which originates from criminal and/or other illegal activities;

m) if you behave in a defamatory, abusive, obscene, discriminatory, or otherwise inappropriate manner towards other users of the Services, our customer support team and/or in-person team in the Club, and/or other staff members/representatives;

n) if we discover or have reason to believe that you have used any third party external player assistance programs or software which are designed to provide an unfair advantage to customers including (without limitation) the use of artificial intelligence, automated players (bots) and/or player assistance software;

o) if we become aware that, in placing Gambling Transactions using your Account, you have contravened the rules on gambling of any professional body or your employer;

p) if we discover or have reason to believe that you have exploited or participated in the exploitation of a fault, loophole or error (including any Error, Malfunction or Interruption as defined in section 12 above) in the Services and/or in our or any third party’s software;

q) if you provide incorrect, incomplete, or misleading information while registering for an Account or afterwards (except where you provide any incorrect, incomplete, or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in section 6.7 above);

r) if we discover or have reason to believe that you have deliberately or fraudulently opened or are using one or more Duplicate Account(s);

s) if you deliberately attempt to circumvent if you deliberately attempt to circumvent any safer gambling policies and/or procedures in place;

t) if we discover or have reason to believe that your Account is being used for the benefit or on behalf of a third party and/or if you are using the Services other than for your own personal and recreational use (including if you are using any third party’s Account);

u) if you breach any of the Club-specific rules as set out in section 22 below; or

v) if you seriously breach these Terms in some other way.

17.1 We may close, limit or suspend your Account at any time. We will notify you reasonably in advance of any Account closure by us, except where we discover or suspect (acting reasonably) that you have engaged in a Prohibited Activity, in which case we are entitled to take such action without notice following the process set out below.

17.2 If we discover or have reasonable grounds to suspect that you have engaged in any Prohibited Activity, we will limit or suspend your Account without notification, and your Account will remain restricted/suspended while the matter is investigated. You agree to cooperate fully with any such investigation. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account. We will use reasonable efforts to undertake our investigation within a reasonable period, but you acknowledge that any delay on your part to respond to our information or other requests will affect our ability to do so.

17.3 You agree to assist and co-operate with any such investigation and also agree that we may provide your personal information where necessary or required by law to any third party investigating your activity or Account as set out in our Privacy Policy. If our investigation results in our decision (acting reasonably) that you have not engaged in any Prohibited Activities, we will lift the Account restriction/suspension your Account. If the investigation results in our decision (acting reasonably) that you have engaged in any Prohibited Activities, we will permanently close your Account. In these circumstances, (a) we will be entitled to permanently bar you from the Club; and (b) your details may be passed on to any applicable regulatory authority or any other relevant external third parties.

17.4 We may also from time to time be required to restrict, suspend or close Accounts for legal or regulatory reasons, including where we are requested to do so by law enforcement or regulatory authorities or by a court order or if we are otherwise required to do so for regulatory or legal reasons. Such actions, if applicable, may affect your use of your Account.

17.5 If we close your Account, any positive real money balance in your Account at the time of such closure by us will be paid back to you, except that:

(a) if you have engaged in illegal activity, we are under no obligation to refund to you any money that may be in your Account; and

(b) if we discover or determine (acting reasonably) that you have participated in any Prohibited Activity then we will withhold all or part of the Account balance and/or void or recover from your Account deposits, pay-outs, Promotions, and/or any winnings (if/as applicable) in each case to the extent attributable to the relevant Prohibited Activity/ies.

18.1 We may offer Promotions from time to time via the Website and/or in the Club.

18.2 All Promotions are subject to these Terms, which, as explained in section 1.b) above, includes the Promotional Terms.

18.3 We may withdraw, amend or cancel any Promotion at any time and without notice. If we do so (and save in the circumstances outlined in section 18.4 below), any Promotions that you have opted in for or otherwise accrued will still be valid in accordance with and subject to the relevant Promotional Terms that applied at the time of their offer.

18.4 We may also prevent the take-up of new Promotions and/or the completion of Promotions for legal and regulatory reasons including but not limited to those relating to the prevention of fraud, any unlawful behaviour by you and/or safer gambling.

19.1 As a responsible operator, we recognise that gambling can become a problem for some customers.

19.2 Consequently, we provide customers with various tools that can be used to manage their gambling. For further information, advice and support, please click here (for information about our values and approach in ensuring safer gambling) and here, here, and here (for more information about, and to access, the tools available).

19.3 All of our exclusive online games are restricted to a maximum win of £500,000.

SENSE and GAMSTOP

19.4 We promote both the Self-Enrolment National Self-Exclusion scheme (SENSE) and GAMSTOP as options for our customers if they’re struggling with their gambling.

19.5 SENSE enables customers to self-exclude from any UK land-based casino, and GAMSTOP enables customers to restrict their online gambling by excluding themselves from all remote operators licensed by the GCGB. If you elect to place yourself on SENSE, you will not be permitted to wager in the Club and we will put in place reasonable measures to stop you wagering on the Website. If you sign up to GAMSTOP, you will be prevented from using gambling websites and apps rub by companies licensed by GCGB, which includes our Website, for a period of your choosing.

19.6 Although we will use our reasonable efforts to enforce our responsible gambling policies, we do not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use the Services with the intention of deliberately avoiding the relevant measures in place (whether put in place by you or by us) and/or we are unable to enforce our measures/policies for reasons outside of our reasonable control including if you have provided us with details which are not true and accurate in order to circumvent any safer gambling policies or tools.

20.1 General

a) We are the owner or the licensee of all intellectual property rights in the Website (including the material published on it), the Services, and any software used to provide the same (the “Software”). All the foregoing are protected by copyright, database and other intellectual property laws and treaties around the world. All such rights are reserved.

b) You must not use any part of the materials on the Website, Services or the Software for any commercial purposes without obtaining a licence to do so from us or our licensors.

c) You may print off one copy, and may download extracts, of any page(s) from the Website or Services for your personal reference only.

d) You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

e) Our status (and that of any identified contributors) as the authors of material on the Website must always be acknowledged.

20.2 Software

a) You agree that you are only permitted to use the Software for the purpose of using the Website and the Services.

b) We hereby grant you a personal, non-exclusive, non-transferable right to use the Software for the sole purpose of using the Services and the Website, in accordance with the following provisions. You are not permitted to:

• Sub-license, assign, rent, lease, loan, transfer or copy the Software or your licence to use the Software;

• Make or distribute copies of the Software;

• Interrupt or tamper with, or attempt to interrupt or tamper with, the operation of the Software, our Website or Services or any information in any form which is made available on the Website or Services;

• Use the Software or our Website or Services for commercial purposes;

• Translate, reverse engineer, decompile, disassemble, adapt, modify, create derivative works based on our Website, Services or the Software, or otherwise modify the Software;

• Copy or translate any user documentation provided ‘online’ or in electronic format;

• Data scrape or mine the Website, Services or the Software, whether manually or using a software tool;

• Enter, access or attempt to enter or access or otherwise bypass the applicable security system or interfere in any way (including but not limited to robots and similar devices) with the Website or Services, or attempt to make any changes to the Software and/or any features or components thereof;

• Flood the Website, Services and/or the Software with information, multiple submissions or “spam” or otherwise impair their operation;

• Knowingly or negligently use any features which may affect the function of the Website, Services and/or the Software in any way, for example by releasing viruses, worms, trojans, logic bombs or similar material that is malicious or harmful; or

• Attack the Website, Software or Services via a distributed denial-of-service attack.

c) You do not own the Software. The Software is owned and is the exclusive property of Members of our Group or its licensor, Playtech PLC, (the “Software Provider”). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and are protected throughout the world by copyright law and other intellectual property law. Your use of the Software does not give you ownership of any intellectual property rights in the Software or any other rights in or with respect to the Software, except for the right to use the Software as expressly provided in these Terms.

d) Neither we nor the Software Provider, or any of our or its affiliates and related parties, will be liable to you for any costs, expenses, losses or claims arising or resulting from communications or system errors occurring in connection with the settlement of Accounts or other features or components of the Website and Software, or for any damage caused to your devices (PCs, mobile devices) from use of the Website and Software, save as provided in section 13.2 above. In the event of such errors, we will further have the right, but not the obligation, to remove any relevant games from the Software and the Website and take any other action to correct such errors.

e) The Website, Services and Software may include confidential information which is secret and valuable to the Software Provider and/or to us. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms.

21.1 If you have any complaint about our Website, the Club, or any of our Services, please contact our Customer Services team (see section 24 below for how to get in touch) or a Casino Manager in the Club.

21.2 Any claim or dispute regarding a Gambling Transaction, and/or any aspect of the Services that you have played or used, must be made within six months from the date of that Transaction or gameplay. Notwithstanding your right to seek settlement through the Alternative Disputes Resolution process and/or seek a legal remedy through the courts, we reserve the right not to accept claims or disputes made after that six-month period.

21.3 We will investigate your complaint and you agree to co-operate with that investigation in a timely manner. With your full co-operation, we will respond to your complaint with our final outcome, within 8 weeks.

21.4 Customer Services will provide you with information explaining our internal complaints procedure. If, after our internal procedure has been fully exhausted, you remain unsatisfied as to the outcome of your complaint, you have a right to escalate this complaint as a ‘dispute’ to the Independent Betting Adjudication Service (IBAS), our independent Alternative Dispute Resolution (ADR) body. You have free right of access to the ADR function.

21.5 You can find the IBAS adjudication form online, at www.ibas-uk.com, or you can request a form by phone by calling 020 7347 5883. You can also write to:

IBAS

PO Box 62639

London

EC3P 3AS

22.1 In addition to all other applicable provisions set out in these Terms (please see section 1.2 above for a reminder of what is included in the “Terms”), the provisions in this section 22 apply specifically, and solely, to Account Holders who hold an Account in the Club. (By “applicable provisions”, we mean all provisions in the Terms except those which specify that they only apply to the Website/online Accounts).

22.2 If we have reason to believe that you have breached these Terms or any other terms or policies which apply to or govern your conduct in the Club, we have the right to bar you from the Club. If you are barred from the Club you will forfeit any rights and privileges within the Club or against us.

22.3 As stated in section 2.1 above, the Club is operated by Les Ambassadeurs Club Limited (for the purposes of this section 22, the “Proprietor”).

Membership:

22.4 The Club may in its discretion accept and admit Account Holders as Club members (such Account Holders then becoming “Members” holding “Memberships”) or may offer temporary Memberships from time to time.

22.5 Individuals must be at least 18 years of age and meet the other criteria set out in section 4.1 above to be eligible for Membership.

Proposals for Membership and Verification Checks:

22.6 Each Member and candidate for Membership must provide the Proprietor with such verification information and/or documentation as the Proprietor may reasonably require to complete its Verification Checks (see section 6 above).

22.7 Such information and/or documentation must be provided by the Member or candidate at the time of an application for Membership and/or from time to time during the period of Membership.

22.8 The Proprietor is not obliged to accept any application for Membership nor to explain or justify its decision-making in this regard.

Premium Player Programme:

22.9 A Premium Player Programme (the “Programme”) may be made available by invitation from the Club’s Gaming Director or their appointed delegate.

22.10 Participants in the Programme may, from time to time, be provided with exclusive opportunities to receive bonus pay outs on outcomes that may enhance the odds of winning. Such bonuses will be credited to a designated “Premium Player Account Reserve” and used to provide bespoke benefits associated with the Programme. The value of rewards are based on all stakes wagered, less all prizes already distributed.

22.11 Participation in the Programme requires Members’ express acceptance of its terms and conditions. By choosing to receive and use benefits associated with the Programme, Members confirm their agreement to be bound by its specific terms. Full details of the Programme, including applicable conditions and eligibility requirements, are available upon request from the Club’s Gaming Director or Casino Manager.

Address of Members and Notices:

22.12 Each Member agrees to promptly inform the Proprietor of any changes to their residential address or business address and provide proof of such new address. Members must provide their physical residential and business addresses (not merely a post office or “care of” address). A post office or “care of” address may be provided for correspondence.

22.13 Any notice required by these Terms to be given may be sent by pre-paid letter or email addressed to the Member at the last physical or address which they have furnished to the Proprietor. If posted to a UK address, the notice shall be deemed to have been delivered two working days after posting; if posted to an address outside the UK, the notice shall be deemed to have been delivered seven working days after posting.

Rights and Obligations of Members:

22.14 Every Member of the Club shall, subject to full compliance with these Terms, be entitled to use and enjoy (in common with other Members) the Club premises and the facilities provided by the Proprietor. Some areas of the Club may be reserved for certain Members only.

22.15 The Proprietor may deny Club access to, or eject from Club premises, anyone acting in a disorderly manner or anyone who in its judgement is intoxicated or otherwise of impaired ability or may ask him or her to leave the Club.

22.16 Members and their guests are:

a) Prohibited from bringing alcohol or illegal drugs onto the premises. We operate a “zero tolerance” policy to drugs. Anyone found with, asking for, or offering illegal drugs will be barred from the Club and reported to the police; and

b) Expected to be appropriately dressed. A decision as to whether someone is or is not appropriately dressed is at the discretion of the Club’s management, but inappropriate clothing may include sportswear, football shirts, inappropriate footwear (such as trainers and flip-flops) and soiled or dirty clothing or footwear.

22.17 In the interests of safety, Members and their guests must be prepared to permit the inspection of any hand luggage, bags, carriers or the like.

22.18 No Member or guest may participate in gaming in the Club on behalf of any person not present on the premises at the time, and no Member shall participate or endeavour to participate unless he or she is present in the Club at the time.

22.19 For the comfort of all Members and their guests, mobile phones or other portable devices may not be used whilst gaming or in the presence of gaming whilst other Members are playing.

22.20 Cameras, or any other recording or transmitting devices, may not be used in the Club without express permission by Club personnel.

22.21 The Proprietor will not discriminate, nor knowingly permit others to discriminate, against staff or Members and their guests on the grounds of sex, age, race, disability, sexual orientation, gender reassignment, marital/civil partnership status, pregnancy/maternity, religion and/or belief. The Proprietor may suspend or terminate a Membership if the Member discriminates against staff, another Member or a guest on any of these grounds.

22.22 The Proprietor will not tolerate disruptive behaviour. Behaviour will be deemed ‘disruptive’ if the Proprietor’s property is intentionally damaged; if threatening, abusive, indecent or insulting words or behaviour are used towards Members, their guests and/or any staff members; or if the Member or their guest is under the influence of illegal drugs or excessive alcohol.

Guests:

22.23 Members may introduce and entertain guests (being not less than 18 years of age) at the Club. Guests shall be required to provide the Proprietor with such identification and other personal information, including all nationalities held, residential address and business address, as the Proprietor may require.

22.24 The introducing Member shall be responsible for their guest/s strictly observing the Terms. Members are responsible for their guests; therefore, Members must always remain with their guests and, when the Member leaves, their guests must leave too.

22.25 No Member whose Membership has been cancelled or suspended under section 22.31 below or whose application for Membership has ever been rejected or cancelled under these Terms for any other reason may at any time be introduced or admitted as a guest except with the prior approval of the Proprietor or Club management.

22.26 A guest may be refused admittance to or be asked to leave the Club at any time at the absolute discretion of the Proprietor or Club management and without any reason being given. Any guest who is unable or unwilling to provide photographic proof of identification and acceptable proof of all nationalities held and their residential and/or business address on entry to the Club may be permitted access to the Club at the discretion of the Proprietor’s Management on one occasion but must provide suitable identification if they enter a second time. Notwithstanding the absence of suitable identification documentation, the guest will be required to provide, verbally, identification and such other details as may be from time to time required by the Proprietor and the Proprietor will obtain and retain on a file a photograph of the guest for identification purposes. A guest who has not produced suitable identification verification documentation and/or other details will be prohibited from purchasing, exchanging, paying or staking, unless and until they provide such documents and/or details and until the Proprietor in its absolute discretion approves the guest for gaming.

Confidentiality, Privacy, Data Collection and Data Processing:

22.27 Members are required to respect the confidentiality of other Members’ affairs, which are conducted on the Club premises, and must not under any circumstances divulge such matters to any third parties.

22.28 As part of the application process, all candidates for Membership, and guests, are offered a copy of the Club’s Privacy Policy. This is also published and available within the Club and here [insert link to omni Privacy Policy] and is emailed to all Members and guests.

22.29 Members and guests are not permitted to use any recording device comprising imagery or audio or both, on the premises. Members and guests may not use any device that transmits live imagery from inside the Club or of its staff or customers external to the premises.

Security:

22.30 The Proprietor may employ the use of security cameras with audio recording and/or other security systems, both inside and outside the premises for the purposes of ensuring the safety and security of the Club and its Members and guests and to detect and prosecute crime. Without limitation, the Club will prosecute cheating on its gaming tables and machines, fraud, theft and offences created under the Misuse of Drugs Act 1971.

Cancellation and Suspension of Membership

22.31 The Proprietor may without notice and for any reason suspend or cancel the Membership of any Member of the Club without giving any explanation. Any Member whose Membership is so suspended or cancelled shall immediately be excluded from the Club (either permanently or during the relevant period of suspension), shall forfeit all the privileges of Membership including any unrealised/unsettled loyalty or other bonuses, and shall immediately pay any sums due to the Proprietor. If a Member has any positive real money balance in their Club Account at the time of such action by the Proprietor, such balance will be paid back to the Member, except that:

(a) if the Member has engaged in illegal activity, the Proprietor will be under no obligation to refund any money that may be in the Account; and

(b) if the Proprietor discovers or determines (acting reasonably) that the Member has participated in any Prohibited Activity then the Proprietor will withhold all or part of the Account balance and/or void or recover from the Account deposits, pay-outs, Promotions, and/or any winnings (if/as applicable) in each case to the extent attributable to the relevant Prohibited Activity/ies.

Social Responsibility

22.32 As a responsible operator, we recognise that gambling can become a problem for some people. Members should refer to section 18 above for more information about our safer gambling tools and other resources. Members can also click here (for information about our values and approach in ensuring safer gambling) and here, here, and here (for more information about, and to access, the tools available).

Resignation of Members

22.33 Notice of the resignation of any Member must be given in writing and shall take effect when received by the Proprietor.

Club Property, Members’ and Guests’ Property

22.34 No Member or guest may remove any property belonging to the Proprietor from the Club premises without the permission of an officer of the Club.

22.35 The Club and the Proprietor do not accept any responsibility for any loss or damage to Members’ or guests’ property on the premises, whether or not entrusted to the care of the Proprietor or its employees.

Bills and Funds

22.36 Members must pay their bills before they leave the Club premises unless they have written authority from the Proprietor not to do so.

22.37 The Proprietor reserves the right to withhold funds where there is knowledge or suspicion that those funds have been exclusively or partly obtained and/or transferred unlawfully whilst full investigations are concluded.

22.38 The Proprietor may withhold from Members and/or their guests the payment of stakes and/or winnings, including funds held in a Premium Player Account, for the purposes of recovery (in whole, or in part) of outstanding debts owed to the Proprietor. Members

authorise the Proprietor, in its absolute discretion, to apply any and all chips they may redeem to reduce any outstanding debts owed to the Proprietor.

22.39 Members agree that the Proprietor may at its sole discretion assign any debt owed to it by a Member to Les Ambassadeurs Online Limited or any other group company. The Proprietor shall notify Members of any such assignment in writing, from which date the debt will be repayable to the assignee of the debt as notified to the Member.

22.40 Members acknowledge that the Proprietor will seek to recover any debts incurred by the Member in full and will be entitled to interest at the rate of 18% per annum of such a debt from the date it was incurred. Members agree to pay the Proprietor’s costs of collecting any debt incurred by them, including legal fees and costs.

22.341Mail: No Member of the Club may give the Club as their address for any purpose.

22.42 Use of Club Name: No Member of the Club may use the name or Membership of the Club for any form of advertising whatsoever whether the reference to the Club or Membership is made on notepaper, business cards, and business premises or in any other way whatsoever.

22.43 Animals: Animals (other than guide dogs) are not allowed in the Club.

22.44 Liquor Licensing: The sale or supply of intoxicating liquor in the Club shall be as determined by statutory provision and local regulation. The Proprietor reserves the right to cease serving alcohol to any individual without giving a reason.

Gaming

22.45 Members and their guests are personally responsible for the frequency and financial commitment they outlay on their gaming activity. The Proprietor will not be held liable for any Member’s or their guest’s losses incurred in gaming. The Proprietor will vigorously pursue, including resorting to legal processes, any debt incurred by a Member or their guests, in any jurisdiction.

22.46 Information is provided in leaflets and/or on screens, to inform you of the rules of each type of casino games available to be played in the Club, including side bets and jackpot/bonus games and a guide to the house edge on each game. Please read these carefully and if you have a question about a game, ask any Club manager.

22.47 No device (whether electrical, mechanical, or otherwise), trick or deception may be used by any person whether on or off the premises for the purpose of gaining an unfair advantage in and/or to influence any gaming in the Club. Breach of this rule will invalidate any affected gaming and any winnings or stakes hazarded in connection with such breach shall be void.

22.48 Gaming chips issued by the Proprietor remain the property of the Proprietor and must be returned or redeemed (as appropriate) on demand. If gaming chips issued by the Proprietor are taken outside the Club, they are non-transferable without the written consent of the Proprietor.

22.49 No lending of money between Members (or their guests) is permitted.

22.50 The Proprietor is prohibited from providing any credit in connection with gambling, or participating in, arranging, permitting or knowingly facilitating the giving of credit in connection with gambling. Therefore:

a) The Proprietor will not accept payment for gaming chips with a credit card;

b) The Proprietor will not provide cash back facilities for use with credit cards. Members are free to use the ATM and EVERI machines located on the Club’s premises.

22.51 No gaming transactions whatsoever, whilst in a defaulted status, negate a Member’s responsibility to pay outstanding amounts due.

Members’ Deposited Funds

22.52 Any funds deposited by Members or guests for use in future gambling are held in a Les Ambassadeurs Club bank account and will be made available for the Member/guest to draw down, subject to any exercise by the Proprietor of its right of set off (see section 22.38 above) and/or any other right we may have under these Terms to withhold funds.

22.53 Members are referred to section 9.11 above for information about what happens to monies which the Proprietor holds on account in the event of the Proprietor’s insolvency.

Gratuities and Donations

22.54 Any gratuities given by Members or guests to staff are pooled and distributed amongst the employees concerned.

Complaints and Disputes

22.55 Members are referred to section 21 above for information about our complaints procedures.

23. OTHER IMPORTANT LEGAL TERMS

23.1 Waiver: Our failure or delay in enforcing or partially enforcing any term of these Terms shall not be interpreted as a waiver of any of our rights or remedies. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.

23.2 Severance: If any provision of these Terms is held by any competent court to be invalid, void, voidable or unenforceable in whole or in part, the validity of the other provisions of these Terms and the remainder of the provision in question shall continue in full force and effect.

23.3 Entire Agreement: These Terms, including any document expressly referred to in them, represent the entire agreement between you and us in relation to the Website, the Services, the Software, and the Club and replace any prior agreement, understanding or arrangement between you and us in relation to them.

23.4 Transfer:

a) We may transfer our rights and/or obligations under these Terms to another organisation at any time. Without limiting the preceding sentence, we may wish to transfer our rights or obligations under these Terms to another company within our corporate group or any other legal entity, including if we restructure or there is a sale

of our business. You agree that we may do so provided that in the case of such a transfer, after we notify you of the date on which such transfer takes place, your rights under these Terms will be against the new legal entity. If you are unhappy with the change, you may close your Account at any time.

b) These Terms are personal to you and you may not assign, sub-license or otherwise transfer in any manner whatsoever any of your rights or obligations under these Terms.

23.5 Third Party Rights: section 14.1 benefits, and is enforceable by, our subsidiaries, employees, agents and/or partners pursuant to the Contracts (Rights of Third Parties) Act 1999. Otherwise, these Terms do not give rise to any rights the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

23.6 Communications: You agree to receive communications from us in an electronic form. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your email address, as decided by us from time to time. All communications in electronic format will be considered to be “in writing” and to have been received on the earliest of (a) the date you actually received or retrieved the communication or (b) five business days after posting or dissemination. We reserve the right, but assume no obligation, to provide communications in paper format. Any correspondence you want to send to us in writing should be addressed to Les Ambassadeurs Online Ltd, 5 Hamilton Place, London W1J 7ED. Note that any communications under this paragraph shall be governed by our Privacy Policy.

23.7 Governing law and jurisdiction:

a) These Terms, and any dispute or claim relating to them or their subject matter, whether contractual or non-contractual, are governed by and construed in accordance with English law provided that such choice of law will not deprive you of any mandatory consumer protections of your home country (if different).

b) The courts of England and Wales will have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these Terms, provided that this choice of law will not prevent you from bringing proceedings in the courts of your home country, if different

24. CONTACT US

24.1 To assist you with any inquiries or issues, we offer several convenient contact options:

• Email: You can send us an email either directly from your Account or by writing to

support@lclubonline.com. Our dedicated team will endeavour to respond promptly.

• Live Chat: For immediate assistance, our helpful advisors are available 24/7 via our online chat service. This option can be accessed through our website’s “Chat” feature (see here).

• Postal Mail: If you prefer to contact us by post, please address your correspondence to: Customer Support, Les A Online Limited, 5 Hamilton Place, London W1J 7ED.

• Club: You can also speak to our in-person team in the Club.

For all methods, we strive to provide timely and efficient responses to ensure your utmost satisfaction.

ANNEX A – PROHIBITED JURISDICTIONS

Afghanistan, Angola, Australia, Azerbaijan, Belarus, Burundi, Cameroon, Cyprus, Democratic People’s Republic of Korea, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Hong Kong, Iran, Iraq, Israel, Latvia (for Live Games only), Libya, Macau, Mali, Mozambique, Myanmar, Poland, Russia, the Philippines, the Republic of Guinea, the Republic of Guinea-Bissau, the Republic of Turkey, Sierra Leone, Singapore, Somalia, South Sudan, Sudan, Syria, Ukraine, the USA and its territories and Yemen, and unless and until we obtain a licence or permission from the competent authority in the jurisdiction Australia (for Sports only), Belgium, Bulgaria, Colombia, the Czech Republic, Denmark, Estonia, France, Italy, Portugal, Romania, Spain, Sweden, Switzerland. Albania, Barbados, Burkina Faso, Bahamas, Central African Republic, Serbia, Montenegro, Ethiopia, Ghana, Cayman Islands, Lebanon, Morocco, Nicaragua, Senegal, Tunisia, Trinidad and Tobago, Zimbabwe, Haiti, Jamaica, Jordan, Malta, Pakistan, Panama, Uganda, Bangladesh, Botswana, Cambodia, Chad, Guernsey, Jersey, Kazakhstan, Kenya, Madagascar, Maldives, Isle of Man, Mauritius, Mongolia, Sri Lanka, Tajikistan, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Canada, Denmark, Germany, Greece, Lithuania, Mexico, Netherlands, Slovak Republic, Slovenia, South Africa, American Samoa, Guam, Micronesia, Netherlands Antilles, Northern Mariana Islands, Norway, Poland, Puerto Rico, U.S. Virgin Islands, China